Shipping & Returns
Comprehensive information about our shipping methods, policies, and how to return items.
Shipping Information
Shipping Methods & Timeframes
We offer several shipping options to meet your needs. Orders are processed within 1-2 business days after payment confirmation. All delivery times are estimates and may vary due to weather, holidays, or carrier delays.
| Shipping Method | Delivery Time | Coverage Area | Typical Cost |
|---|---|---|---|
| Standard Shipping | 5-7 business days | Continental US | $7.95 - $15.95 |
| Expedited Shipping | 2-3 business days | Continental US | $19.95 - $29.95 |
| Express Shipping | 1 business day | Select metro areas | $34.95 - $49.95 |
| International Shipping | 10-21 business days | Select countries | Varies by destination |
Processing Time
Order processing typically takes 1-2 business days after payment is confirmed. This includes quality inspection and careful packing. You'll receive a shipping confirmation with tracking information once your order leaves our warehouse.
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination address (zip code)
- Selected shipping method
- Order total
Standard Orders
Orders up to 5 lbs ship for $7.95 - $15.95 depending on destination.
Free Shipping
Free standard shipping on orders over $100 to continental US addresses.
International
International shipping rates vary. Contact us for a custom quote.
Domestic Shipping Details
We ship to all 50 US states using USPS, UPS, and FedEx. Your order will be packaged securely to protect your items during transit. We use tracking numbers so you can monitor your delivery progress.
What to Expect
- You'll receive an order confirmation via email
- Within 1-2 business days, you'll receive a shipping confirmation with tracking number
- Track your package using the provided tracking link
- Delivery occurs at your specified address during business hours
- For fragile items, we recommend selecting Expedited or Express shipping for fewer handling stops
Order Tracking
Once your order ships, we'll send you an email with a tracking number and a direct link to monitor your shipment. You can track your package in real-time with the carrier (USPS, UPS, or FedEx). Most carriers provide delivery estimates based on real-time tracking data.
Tracking Support
- Check tracking status 24/7 on the carrier's website
- Most carriers send delivery notifications by email or text
- If you don't receive tracking information, contact us within 3 business days
- Lost or delayed packages can be investigated with the carrier on your behalf
International Shipping
We ship to select countries worldwide. International orders may take 10-21 business days depending on destination and customs processing. International customers are responsible for any duties, taxes, or import fees charged by their country.
International Orders
- We provide accurate customs declarations for all international shipments
- Delivery times are estimates and may vary due to customs delays
- Contact us for a shipping quote before placing an international order
- We cannot be responsible for delays caused by customs or carrier issues
Return Policy
We want you to be completely satisfied with your purchase. We offer a hassle-free 30-day return policy on all items purchased from BVB Company LLC.
Return Eligibility
Your item is eligible for return if it meets these conditions:
Within 30 Days
Items must be returned within 30 days of your purchase date.
Unused & Unworn
Item must be unused, unworn, and show no signs of damage from use.
Original Packaging
Item must be in original packaging with all tags and accessories included.
No Significant Wear
Item should not show signs of washing, use, damage, or alterations.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Items purchased as final sale (clearly marked at purchase)
- Items showing signs of significant wear or damage
- Clearance or discontinued items (unless defective)
How to Initiate a Return
Contact Us
Reach out within 30 days of purchase with your order number and reason for return.
Get Authorization
We'll provide return authorization and shipping instructions.
Ship Back
Pack securely and ship to our address with the provided label.
Receive Refund
After inspection, we'll process your refund to your original payment method.
Return Shipping Instructions
When you contact us to initiate a return, we'll provide you with:
- A return authorization number (RMA)
- Our return shipping address
- Instructions for packaging and shipping
- Information about return shipping costs (see below)
Return Shipping Costs
Return shipping costs depend on the reason for return:
Return Shipping Policy
We provide a prepaid return label and refund all shipping costs.
We provide a prepaid return label at no cost to you.
You pay return shipping costs. We'll help you arrange the most economical option.
Refund Timeline
Once we receive your return, here's when you can expect your refund:
| Stage | Timeframe | What Happens |
|---|---|---|
| Inspection | 2-3 business days | We receive and inspect your return |
| Approval | Same day - 1 business day | We confirm the return qualifies for full refund |
| Processing | 1-2 business days | We process the refund to your original payment method |
| Bank Processing | 2-5 business days | Your bank posts the credit to your account |
Timeline Summary
Total time from receiving your return to credit appearing in your account is typically 10-15 business days. You'll receive email updates at each stage of the return process.
Exchanges
If you'd like to exchange an item for a different size, color, or product, we offer free exchanges on eligible items within 30 days of purchase. Simply contact us with your order number and what you'd like to exchange for. We'll arrange the exchange and may credit any applicable shipping differences.
Exchange Process
- Contact us with your order number and exchange request
- If the new item is the same price, we ship at no extra cost
- If the new item costs more, you'll pay the difference
- If the new item costs less, we'll credit the difference to your account
- Ship the original item back in good condition
Special Circumstances
Damaged or Defective Items
We inspect all items before shipping to ensure they arrive in perfect condition. If your item arrives damaged or proves to be defective:
What to Do
- Document the issue: Take clear photos of the damage or defect
- Contact us immediately: Email or call us with your order number and photos
- Keep everything: Do not discard packaging or the item
- Resolution: We'll arrange a replacement or full refund at no cost
Damaged item claims must be reported within 7 days of delivery. We'll typically resolve these quickly, often providing a replacement without requiring a return of the damaged item.
Lost or Non-Delivered Packages
If your package doesn't arrive by the estimated delivery date:
Steps We'll Take
- Investigate the shipment status with the carrier
- Provide you with updates on the carrier's investigation
- If the package is confirmed lost, we'll either reship or provide a full refund
- File insurance claims with the carrier if applicable
Please wait at least 2 business days past the estimated delivery date before reporting a package as non-delivered, as delays do occur. Contact us with your tracking number if you believe your package is lost.
Refused Deliveries
If you refuse delivery of a package, you'll be responsible for return shipping costs. The item will be returned to our warehouse, and we'll process a refund minus original shipping costs. Please accept delivery and initiate a standard return if you need to return items.
Questions About Shipping or Returns?
Contact Us
Visit our contact page to send a message, and we'll respond within 1 business day.
Contact FormBusiness Hours
Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday - Sunday: Closed
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
BVB Company LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States
Use this address only when returning items. Be sure to include your return authorization number (RMA) in your package.